Privacy Policy
At Exdale AG, our platform is accessible from zame.global, one of our main priorities is the privacy of our Members and Visitors. We are a network and online platform for assistants and suppliers. People use our services to connect with others without third parties, access recommendations and share professional expertise. Our Privacy Policy applies to any Member or Visitors to our Services.
This Privacy Policy document contains types of information that is collected and recorded by Exdale AG and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us by email or by completing our online enquiry form.
Changes
Exdale AG (“we” or “us”) can modify this Privacy Policy, and if we make material changes to it, we will provide notice through our Services, or by other means, to provide you the opportunity to review the changes before they become effective. If you object to any changes, you may close your account.
You acknowledge that your continued use of our Services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use and sharing of your personal data is subject to the updated Privacy Policy, as of its effective date.
1. Data we collect
1.1 Data you provide to us
Registration
To create an account you need to provide data including your name, email address, and a password. If you register for a premium Service, you will need to provide payment (e.g., credit card) and billing information.
Profile
You have choices about the information on your profile, such as your Name, Title, Company, Phone number, E-Mail address and Location. You don’t have to provide additional information on your profile; however, profile information helps you to get more from our Services and makes it easier for others to contact you.
Service use
We log usage data when you visit or otherwise use our Services, including our site such as when you view or click on content or perform a search.
The information collected by log files include log-ins, cookies, device information, internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks to identify you and log your use. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
1.2 Cookies and Web Beacons
As further described in our Cookie Policy, zame uses cookies. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and/or other information. Some of advertisers on our site may use cookies and web beacons.
1.3 Your device and location
When you visit or leave our Services (including some plugins and our cookies or similar technology on the sites of others), we receive the URL of both the site you came from and the one you go to and the time of your visit. We also get information about your network and device (e.g., IP address, proxy server, operating system, web browser and add-ons, device identifier and features, cookie IDs and/or ISP, or your mobile carrier). If you use our Services from a mobile device, that device will send us data about your location based on your phone settings. We will ask you to opt-in before we use GPS or other tools to identify your precise location.
1.4 Messages
We collect information about you when you send, receive, or engage with messages in connection with our Services. For example, if you get a zame colleague connection request, we track whether you have acted on it and will send you reminders.
1.5 Workplace provided information
Others buying our Services for your use, such as your employer, provide us with personal data about you and your eligibility to use the Services that they purchase for use by their workers.
1.6 Other
Our Services are dynamic, and we often introduce new features, which may require the collection of new information. If we collect materially different personal data or materially change how we collect, use or share your data, we will notify you and may also modify this Privacy Policy.
2. How we use your data
We use the data that we have about you to provide and personalise our Services, including with the help of automated systems and inferences we make, so that our Services (including ads) can be more relevant and useful to you and others.
2.1 Services
We use your data to authorise access to our Services and honour your settings.
Stay Connected
Our Services allow you to stay in touch and up to date with colleagues and other professional contacts. To do so, you can “connect” with the professionals who you choose, and who also wish to “connect” with you. It is your choice whether to invite someone to our Services, send a colleague request, or allow another Member to become your connection. When you invite someone to connect with you, your invitation will include your name and email address.
Productivity
Our Services allow you to collaborate with assistants and suppliers and search for suppliers to do business with. The data stored about you by other members is subject to the policies of their companies.
2.2 Communications
We will contact you through email, messages to your zame inbox, and other ways through our Services, including push notifications. We will send you messages about the availability of our Services, security, or other service-related issues. We also send messages about how to use our Services, network updates, reminders and promotional messages from us. You may change your communication preferences at any time. Please be aware that you cannot opt out of receiving service messages from us, including security and legal notices.
We also enable communications between you and others through our Services.
2.3 Developing services and research
We use data, including public feedback, to conduct research and development for our Services in order to provide you and others with a better, more intuitive and personalised experience, drive membership growth and engagement on our Services, and help connect professionals to each other. Polls and surveys are conducted by us and others through our Services. You are not obligated to respond to polls or surveys, and you have choices about the information you provide.
2.4 Customer support
We use data (which can include your communications) to investigate, respond to and resolve complaints and for Service issues (e.g., bugs).
2.5 Insights that do not identify you
We use your data to produce and share insights that do not identify you. For example, we may use your data to generate statistics about our members, their profession or industry, to calculate ad impressions served or clicked on, or to publish visitor demographics for a Service.
2.6 Security and investigations
We use your data (including your communications) for security purposes or to prevent or investigate possible fraud or other violations of our Terms and Conditions and/or attempts to harm our Members, Visitors or others.
3. How we share information
It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you; (3) investigate and defend ourselves against any third-party claims or allegations; (4) protect the security or integrity of our Services (such as by sharing with companies facing similar threats); or (5) exercise or protect the rights and safety of Exdale AG, our Members, personnel or others. We attempt to notify Members about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.
We can also share your personal data as part of a sale, merger or change in control, or in preparation for any of these events. Any other entity which buys us or part of our business will have the right to continue to use your data, but only in the manner set out in this Privacy Policy unless you agree otherwise.
We will only share your personal data with others if permitted by your settings.
4. Your Choices & Obligations
4.1 Data Retention
We generally retain your personal data as long as you keep your account open or as needed to provide you Services. This includes data you or others provided to us and data generated or inferred from your use of our Services. In some cases we choose to retain certain information (e.g., insights about Services use) in a depersonalised or aggregated form.
4.2 Rights to access and control your personal data
Because the data we hold about you is your data, you have the following rights in respect of the personal data we hold about you:
- Right to be Forgotten – this enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. Please note that where we are obliged to keep your personal data because of a regulatory or legal requirement, we will not be able to delete the data and must continue to retain it.
- Correction Right - You can edit some of your personal data through your account. You can also ask us to change, update or fix your data in certain cases, particularly if you believe that any of the information we hold about you is incorrect or out of date.
- Right to Limit/Restrict/Object to Use of Data – In some circumstances you have the right to limit, restrict or object to us using all or some of your personal data (e.g., if we have no legal right to keep using it).
- Right to Access – You can ask us for a copy of your personal data we hold about you and can ask for a copy of personal data you provided in machine readable form.
4.3 Account Closure
If you choose to close your zame account, your personal data will generally stop being visible to others on our Services within 24 hours. We generally delete closed account information within 30 days of account closure, except as noted below. We retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms and Conditions, or fulfil your request to "unsubscribe" from further messages from us. We will retain de-personalised information after your account has been closed.
Information you have shared with others will remain visible after you close your account or delete the information from your own profile or mailbox, and we do not control data that other Members have copied out of our Services. Ratings or review content associated with closed accounts will show an unknown user as the source. Your profile may continue to be displayed in the services of others (e.g., search engine results) until they refresh their cache.
5. Other important information
5.1 Security
We implement security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
5.2 Data transfers
All our data is saved on Swiss servers, and we do not process data outside of Switzerland. Please be aware that the country where we process data from may have laws which are different from, and potentially not as protective as, the laws of your own country.
5.3 Lawful bases for processing
We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g., to deliver the zame Services you have requested) and “legitimate interests.”
Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact our Data Protection Officer here.
5.4 Direct marketing
We currently do not share personal data with third parties for their direct marketing purposes without your permission.
5.5 Contact Information
If you have questions or complaints regarding this Policy, please contact us online
5.6 Third Party Advertisers’ Privacy Policies
Exdale AG's Privacy Policy does not apply to other advertisers or websites. Each of our advertising partners has their own Privacy Policy for their policies on user data. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on zame, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Exdale AG has no access to or control over these cookies that are used by third-party advertisers.
5.7 Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Exdale AG does not knowingly collect any Personal Identifiable Information from children under the age of 16. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
5.8 Online Privacy Policy Only
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in zame. This policy is not applicable to any information collected offline or via channels other than this website.
5.9 Consent
By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.